Frequently Asked Questions

  • What's your processing lead time?
    We process most orders within a week of invoice payment and artwork approval. If you need it sooner, we do have rush/express options available. Customer-provided items and artwork requests will be evaluated within 1 business day to determine accurate pricing/processing capabilities.

  • Can I bring in my own item to be personalized?

    If you're looking to create a custom award or personalized gift, we recommend selecting something from our site or extended catalogs. Because we know these materials well we can guarantee quality, and it generally costs you less than buying the item yourself. But you can drop off your own item to our showroom anytime! Learn more about bringing your own item.

  • Can I get a discount for buying in bulk?
    Absolutely! Contact us for a custom quote if you want something made locally here in Baltimore. If you're looking for a more economical option for an extremely large order, we work with a large network of manufacturers to support our Promotions division.

  • Can I pick up instead of paying for shipping?
    Absolutely! You'll see the option for free local pickup at checkout.

  • What's your refund policy?
    You can view our most current refund policy at

  • How do I tell you what design/text to use?
    If you're buying online, just use the upload and instructions form on the product page. You can also email files and text to or upload using our custom quote request form. Please be sure to check out our artwork requirements page to ensure you don't get charged more than necessary! We also encourage selecting a font from Google Fonts.

  • Can I see a mockup/proof of the product I'm buying?
    We're happy to create mockups after you've placed your order. We typically do not provide mockups before an order is placed, but if we're unable to provide a design that matches your expectations, we'll provide a 100% refund. Mockups/proofs are provided within two business days of invoice payment.