Store Policies

When placing an order, you agree to the following:

    1. Accuracy of order. All information provided in this order form is accurate and all items will be customized to the specifications provided. If I waived the opportunity to view a proof before order completion, I have agreed to use the layout crafted by the Chase Street A&E design staff. For color items, Chase Street A&E cannot guarantee exact colors due to variations in materials and coatings, but will match my order/proof as closely as possible.
    2. Returns. Chase Street A&E guarantees satisfaction. To be eligible for a return, I must contact Chase Street A&E within 15 days of receiving the order with a reason for return. All returns are subject to a 30% restocking fee unless the purchase has a manufacturer’s defect or was not completed to the specifications provided in this form. Returns that are soiled, damaged, or missing parts are not eligible for exchange or refund. I agree to the full refund policy.
    3. Customer-provided materials. Because composition of materials can affect customization, I understand Chase Street A&E cannot guarantee the results on customer-provided materials. Chase Street A&E is not liable for replacement of materials if processing is not successful.
    4. Customer-provided artwork. I will provide vector format artwork (including .ai, .eps, .cdr, and .pdf) or high-resolution raster artwork at 600dpi or greater (including .jpg, .png, .gif, and .tif). Photocopies, business cards, letterhead, and images from social media are rarely production-ready and may result in additional design charges. If my artwork is determined to be non-production-ready, Chase Street A&E will contact me before proceeding.
    5. Pricing adjustments. Customer-provided items and artwork requests will be evaluated within 24 hours to determine accurate pricing/processing capabilities. Within this window I’ll be notified of any additional fees to process the item, at which point I may choose to proceed or cancel the order.
    6. Intellectual property. I have rights to the content being used and have not provided copyrighted/trademarked order artwork. Chase Street A&E may publish photos/video of this order unless noted otherwise.
    7. Cancellation. If I cancel my order during production, I am liable for all expenses incurred. Chase Street A&E also reserves the right to cancel any order at any time with a complete refund.
    8. If you have any questions about any of the above or our website

Terms of Service

If you have any questions, please reach out to us anytime at info@chasestreetae.com or (833) 33-CHASE.