Bring Your Own Items
If you're looking to create a custom award or personalized gift, we recommend selecting something from our site or extended catalogs. Because we know these materials so well, we can guarantee satisfaction with the results of engraving.
But drop off your own item to our showroom anytime! Here's how our process works:
- Our technicians will test the material and get back to you within 1 business day regarding any issues/limitations.
- When you drop off, you can review any design requirements.
- We request that you email any artwork to email@example.com. You can view our artwork requirements here.
- Simple text (select from https://fonts.google.com), clip-art, and pre-made vector art is usually included in the cost of engraving. However if you'd like to work with our design team to create something new and unique, we offer creative services.
- Upon request, our design team will send you an email with a layout for feedback and approval.
- Once the design has been approved your project will be added to the queue for processing.
Here are some common questions we get about engraving on customer-owned items:
How much does it cost?
Custom engraving starts at $29.99 for most designs under 4" x 4" However, some materials take longer to engrave and we can't give an exact quote without seeing the material in-person, so drop it off at your earliest convenience and we'll get back to you ASAP!
How long will it take?
We process most orders within 10 days or fewer. If you need it sooner, we do have rush/express options available. Customer-provided items and artwork requests will be evaluated within 24 hours to determine accurate pricing/processing capabilities.
What processes do you use to customize customers' items?
For most materials, we use a laser-engraving process that burns off the top of the surface, leaving an indent or change in texture. We can also custom-cut heat transfer vinyl and apply it to most surfaces. Additionally, we can use our rotary engraver to carve into the surface of some metals. On some fabric and apparel we also offer embroidery services!
Can you engrave an urn?
We've found that many of the urns purchased online are made from alloys that make it difficult to predict how the material will react to processing. Because urns are very personal and have emotional importance, we choose not to risk engraving them. However, we offer a variety of urn medallions and other memorials that you can use to honor the memory of a loved one.
What materials work best for engraving?
Wood is the most reliable material for laser-engraving. Powder coated tumblers (like Yeti) turn out beautifully as well! Most coated metals can have the top layer removed to leave a shining silver mark underneath. We also have consistent success with thick, non-leaded glass (such as a liquor bottle).
Can you engrave bare metal?
To engrave bare metal, we use a chemical etching process that leaves a permanent black mark. Example.
Can you engrave, emboss, or gold-fill leather?
We engrave genuine leather regularly! The effect is subtle but distinct and you can see an example here. However, we do not offer embossing or color-filling on customer items due to the wide variations in quality of leather.
Can you etch glass?
We are able to laser-engrave thick, non-leaded glass for an etched appearance. Example.
What happens if your processes don't work on my item?
We conduct a small materials test on each item before we process. On extremely rare occasions, a material becomes unpredictable and the results are less than satisfactory. In these cases, we never charge for the processing, but are not responsible for effects on the item itself. Please familiarize yourself with our policies before bringing in your own items.
Have any additional questions? Reach out to us at 833-33-CHASE, firstname.lastname@example.org, or via the form below.